Delivery Operations Analyst

• •Work directly with clients in external Slack channels during the data ingestion phase, driving investigations, reconciling balances, and resolving missing volume issues alongside the Enterprise Success Consultant.
• •Work across large, complex client datasets to identify discrepancies, investigate root causes, and produce outputs that actually move things forward - not just surface the problem.
• •Support Core and Broker delivery workflows as a specialist resource for data-related issues, maintaining deep context on the clients and datasets you're closest to.
• •Help the Advisory team with operational workflows including recurring reconciliation, data validation, and exception resolution.
• •Use AI tools actively to speed up investigations, automate repetitive data tasks, and improve how the team operates.
• •Turn open issues into clear, well-scoped requests - with enough context that the next person can pick them up and run.
• •Keep documentation sharp: process notes, issue summaries, handoff materials, and anything else that makes work predictable and easy to transfer.
• •Surface blockers and risks early, coordinate across teams without losing context, and apply good judgment on when to resolve directly and when to escalate.

• •Work on some of the most operationally complex client engagements in digital asset accounting.
• •Be part of a team that's building the infrastructure for how crypto companies manage their books.
• •Have a direct impact on how the Delivery and Advisory teams scale - the workflows you build and improve will be used well beyond your own work.
• •Grow into deeper client expertise and more advanced analytical work as the team and product evolve.

👩‍💻 Remote or Hybrid working

🏝️ 25 days paid holiday plus bank holidays

🙌 One additional day of annual leave each year, up to 30 total days

🎂 Your birth off

🧘 Mental health resources, wellbeing programs, and professional coaching

🫶 Family-friendly policies

💪 Fitness and wellness budget

💻 MacBook Pro

🖥️ $200 home office setup budget

🎓Training and development budget

*** we have additional benefits depending on location

• •Strong data analyst instincts - you can investigate a problem independently, not just flag it.
• •Solid Excel skills and comfort working with large, messy datasets.
• •Fluency with AI tools - you use them to work faster and smarter, not just as a novelty.
• •Clear, precise communicator - whether that's in a client Slack channel, a handoff note, or a scoped request.
• •Experience in a delivery, operations, or client-facing environment where data accuracy matters.
• •Ability to manage competing priorities without dropping detail or clarity.
• •Comfort working across teams in a fast-moving environment where things aren't always perfectly defined.
• •Background in reconciliation, digital assets, or scripting/automation is a plus - curiosity about the space matters more than credentials.