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Overview
Join Chainalysis as a Deployment Strategist to lead customer deployments and drive adoption of blockchain intelligence solutions across West and Southern Africa. Ideal for candidates with strong customer-facing experience in tech and knowledge of cryptocurrency. Chainalysis is the blockchain data platform, making it easy to connect the movement of digital assets to real-world services. Powered by deep blockchain data and AI, organizations can investigate illicit activity, manage risk exposure, and develop innovative market solutions built on the industry's most trusted blockchain intelligence. Our mission is to build trust in blockchains, blending safety and security with an unwavering commitment to growth and innovation.
What you'll do
- •Own onboarding and deployment for strategic accounts, building adoption plans with clear success criteria
- •Advise compliance, investigations, and executive stakeholders as their primary technical point of contact
- •Deliver product training, workshops, and enablement that turn new users into confident daily users
- •Translate customer workflows and pain points into solution designs, integrations, and platform configurations
- •Monitor usage and engagement trends to surface expansion opportunities and early churn risk, and act on both
- •Partner with Sales on renewals, expansion, and account strategy, contributing directly to retention and growth targets
- •Collaborate with Support, Product, and Engineering to resolve escalations and channel structured field feedback into the roadmap
- •Represent the company at industry events, customer forums, and conferences across the region
- •Contribute to team playbooks and documentation that scale how we serve customers