Director of Engineering — Trust & Safety

Join Bitso as the Director of Engineering for Trust & Safety, leading systems that protect accounts and ensure compliance across Latin America. Drive innovation in crypto while fostering a diverse and remote-first work environment. With over 9 million users, Bitso is the leading cryptocurrency platform in Latin America. We are developing the cryptocurrency ecosystem in the region and enabling financial inclusion. We believe crypto is the future of finance, and we’re committed to making it useful by providing equal access to safe and intuitive financial products.

• •Own the availability, reliability, and security of identity, access, and account-protection systems — treating uptime and resilience as core product, with clear SLOs and strong incident discipline.
• •Own the compliance and regulatory-reporting surface end to end across four jurisdictions, partnering with Compliance, Legal, and Risk to make reporting accurate, auditable, and timely.
• •Drive the fraud-detection roadmap toward measurable customer impact: fewer account takeovers, faster detection, and less friction for legitimate users.
• •Lead, develop, and grow four engineering managers and their squads — setting a high bar for hiring, performance, and technical quality.
• •Set engineering standards across the fleet and hold teams accountable for the post-launch quality and reliability of what they ship.
• •Lead an AI-native engineering team — raising both speed and the quality bar through modern, spec-driven development practices.
• •Operate across functions and countries through influence and credibility, partnering with Product, Security, Fraud, and Compliance leaders.

• •Me Time program, including unlimited paid time off.
• •Remote-first work environment.
• •Employee Stock Option program.
• •Zero trading fees through our Bitso Alpha app.
• •Extended Family Leave Policy: all birthing parents, non-birthing parents and adopting parents are eligible for a 4-months leave.
• •Premium health, dental and life insurances in Mexico, Gibraltar, Colombia, USA, Brazil and Argentina.

• •Experience leading engineering at the multi-team level (20+ engineers, multiple managers reporting in) with direct accountability for production systems where downtime or error carries real consequences — payments, identity, security, fraud, or similar.
• •A track record of building and raising the bar of an engineering team: hiring, leveling, developing strong engineers, and making the hard people calls.
• •Hands-on ownership of reliability for a high-stakes system — fluent in SLOs and incident response, and able to describe structural changes made after major incidents.
• •Experience in or close to a regulated environment (fintech, payments, banking, crypto, or similar), treating compliance as a first-class engineering requirement.
• •Demonstrated ability to lead an AI-native team — changing how teams build with AI and showing the outcomes, not just adopting tools.
• •Strong cross-functional leadership in a matrixed, multi-country organization.
• •LATAM experience and Spanish or Portuguese are a strong plus.