Director, Global Delivery Excellence
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Overview
Databricks is seeking a Director of Global Delivery Excellence to lead training delivery for an AI-first world, focusing on staffing strategy and instructor readiness. Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark™, Delta Lake and MLflow.
Responsibilities
- •Owns the global training delivery function across customer, partner, and internal audiences.
- •Owns instructor staffing and readiness strategy: balances FTE and ATP supply and forecasts skilling, language, and location needs through data analysis and cross-functional collaboration.
- •Translates L&E delivery strategy into execution: FTE-first regional sufficiency, with ATP to fulfill additional needs.
- •Leads the evolution of the delivery model toward AI-first operations and customized, customer-specific training.
- •Influences cross-functionally across Training Ops, Curriculum and Certification, and field GTM.
- •Sets Vision: Connects the team's daily delivery work to L&E's mission and to the shift toward an AI-first operating model.
- •Sets Strategy: Sets 12-month goals, plans, and measures for delivery capacity and quality, and makes FTE-versus-ATP trade-offs grounded in demand data.
- •Builds Teams: Hires, coaches, and develops a high-performing global instructor team, and builds the skilling pathways that keep instructor capability ahead of demand.
- •Drives Execution: Delivers training at quality and at sustainable pace, running proactive, data-driven capacity planning in place of reactive intake.
- •Champions Culture: Makes company-first capacity decisions and protects customer experience, including virtual-first scheduling that minimizes customer travel.
Conditions
- •Pay Range Transparency: The pay range(s) for this role is listed below and represents the expected base salary range for non-commissionable roles or on-target earnings for commissionable roles.
- •Zone 1 Pay Range $207,600 — $285,450 USD
- •Zone 2 Pay Range $186,900 — $256,950 USD
- •Zone 3 Pay Range $176,500 — $242,650 USD
- •Zone 4 Pay Range $166,100 — $228,350 USD
- •The total compensation package for this position may also include eligibility for annual performance bonus, equity, and the benefits listed above.
Requirements
- •Multiple years of people-leadership directly managing technical instructors, including a global, multi-region team.
- •Experience across the full training lifecycle: design, delivery, and evaluation.
- •A track record building and scaling instructor capacity across both employed and partner or contract workforces.
- •Proven technical depth in data, analytics, and AI; Databricks certification preferred.
- •May occasionally support selling the training offering to customers; this is secondary to the staffing, skilling, and delivery-model mandate.