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Overview
Join Magnit as a Duty Specialist Support to handle user inquiries, manage incidents, and work with databases and Linux systems.
Responsibilities
- •Process user inquiries and resolve incidents
- •Work with databases and Linux systems to diagnose issues
- •Respond to monitoring alerts
- •Escalate critical incidents to developers or senior colleagues
- •Interact with users (phone, chats)
Requirements
- •Basic knowledge of SQL and understanding of database operations
- •Experience or understanding of working with Linux
- •Ability to troubleshoot issues and drive tasks to resolution
- •Experience with incident management or willingness to develop in this area
- •Willingness to work in shifts (including night shifts)
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