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Overview
Covalent is seeking an Ecosystem Growth Specialist to drive sales and customer success, manage technical integrations, and enhance customer satisfaction in a fully remote role. Covalent powers access to the richest multichain data infrastructure in Web3. We’re trusted by thousands of developers, enterprises, and institutions to bring structure and meaning to blockchain data across 100+ chains with GoldRush - our suite of developer products. Our latest GoldRush product is the Streaming API that delivers low-latency, real-time blockchain events over WebSocket for trading bots, onchain games, copy-trading platforms, and AI agents. It empowers developers to build products and interfaces that can scale with faster, sub-second blockchains. We’re building the infrastructure to make that possible.
What You Will Do
- •Enhance customer experience through onboarding, training, daily support, and feedback-driven product development, ensuring contract milestones are met.
- •Utilize QBRs, satisfaction surveys, and an understanding of customer needs to forecast renewals and identify expansion opportunities.
- •Manage technical integration processes and optimize workflows using project management tools to enhance speed and customer value, aligning internal teams.
- •Facilitate communication and coordination with external stakeholders to ensure timely project launches.
- •Identify and recruit projects and power users that would benefit from real-time streaming data, helping convert them into active users.
- •Design and execute go-to-market strategies for key verticals (e.g. DEX bots, gaming engines, trading platforms).