Engineer, Center of Excellence

Join Zscaler as an Engineer in the Center of Excellence to enhance technical proficiency across customer-facing teams and improve support efficiency.

Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure.

As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world's largest security data lake to power our cloud-native Zero Trust Exchange platform.

This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

## What you'll do

• •Own the technical leadership to enable the customer teams across GCS
• •Develop training material to address trends in customer issues and engineer skill gaps
• •Deliver technical training and/or train SMEs to lead training sessions
• •Set strategy and direction for reflecting customer voice and product use cases back into the product teams
• •Identify product supportability gaps and develop tools or features to improve troubleshooting efficiency

## Conditions

• •Various health plans
• •Time off plans for vacation and sick time
• •Parental leave options
• •Retirement options
• •Education reimbursement
• •In-office perks, and more

• •8+ years of support and networking experience as an SME specializing primarily in Zero Trust Security and Cyber Security technologies
• •Expertise in networking, cloud security, and performance management
• •Proven effectiveness at collaborating and building consensus across cross-functional teams and organizations
• •Experience developing new processes, tools, or product features to improve troubleshooting efficiency