Engineer NOC I

Join IGT as an Engineer NOC I, providing Tier II support in a hybrid role. Monitor network health, troubleshoot issues, and ensure system reliability while working with a global team in the gaming industry. IGT, where innovation meets entertainment on a global scale! From the casino floor to your mobile screen, we deliver thrilling, responsible, and unforgettable gaming experiences — powered by world‑class content, strong technical and commercial capabilities and nurtured by a culture of collaboration, accountability, and ownership. Whether it’s spinning reels, placing bets, or enabling secure payments, we turn innovation into impact through disciplined execution and long‑term value creation. With a team of over 6,000 employees across 30+ countries and products delivered in more than 100 jurisdictions worldwide, we operate at scale while staying closely connected to customers we serve. If you’re ready to bring your talent to a team shaping the future of entertainment, your next big move starts here.

• •Provides Tier II Network Operations Center (NOC) support for internal and external customers, responding to alerts, incidents, and service requests while escalating critical issues to Engineering, Development, and Management teams as required.
• •Monitors network, server, application, and infrastructure health using enterprise monitoring tools to ensure maximum system availability, performance, and reliability.
• •Performs incident triage, fault isolation, root cause analysis, and troubleshooting of complex network, system, and application issues across production environments.
• •Manages incidents throughout the full lifecycle, from detection and investigation through resolution, validation, and post-incident documentation.
• •Ensures all incidents and service requests are handled in accordance with established operational procedures, escalation matrices, and Service Level Agreements (SLAs).
• •Coordinates and tracks high-priority incidents (P1/P2), providing timely status updates to customers, vendors, and internal stakeholders while driving resolution efforts.
• •Serves as the primary communication bridge between customers, vendors, development teams, and infrastructure engineers during service disruptions and outage events.
• •Utilizes log analysis, monitoring dashboards, and diagnostic tools to identify trends, mitigate risks, and proactively prevent service-impacting events.
• •Executes operational procedures, scripted tasks, and server-level administrative functions to maintain system performance and operational continuity.
• •Monitors scheduled maintenance activities, software deployments, and infrastructure changes to minimize customer impact and ensure successful implementation.
• •Maintains detailed incident records, outage reports, escalation timelines, and operational documentation within enterprise ticketing systems.
• •Develops and maintains knowledge base articles, runbooks, standard operating procedures (SOPs), and troubleshooting documentation to improve operational efficiency and reduce mean time to resolution (MTTR).
• •Analyzes incident metrics and customer feedback to identify recurring issues, improve monitoring effectiveness, and enhance overall service delivery.
• •Participates in on-call rotations, outage management, disaster recovery activities, and continuous improvement initiatives to support 24x7 operations.
• •Maintains technical proficiency through ongoing training in network technologies, operating systems, monitoring platforms, and operational best practices.

• •Work hours will be Sunday-Thursday 2pm - 10:30pm PST.
• •IGT offers a comprehensive benefits package, which may include a 401(k) savings plan with company contributions, medical, dental, and vision insurance, life and disability coverage, paid time off, tuition reimbursement, and other wellness programs, subject to eligibility requirements.
• •Estimated starting compensation range for this role is $59,000 – $62,400 USD.