Engineering Manager - Customer Experience AI
8.0/10
$142,000 – $238,000 USD72.7% above market
Remote
mid
about 3 hours ago
aicryptotechAIMLLarge Language ModelsGolangAWSKubernetes
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The vacancy is well-structured with clear responsibilities and requirements, though some areas could use more detail.
AI quality score8.5 / 10
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Overview
Join Coinbase as an Engineering Manager to lead the development of AI-powered solutions for customer experience. Drive innovation in crypto support using Generative AI and manage a high-performing team. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” The CXAI Engineering team is part of Coinbase’s Consumer Engagement and Experience (CEE) organization, focused on transforming how customers interact with crypto support.
What you'll do
- •Lead AI Strategy & Execution: Drive the roadmap for our conversational AI stack.
- •Orchestrate the AI Ecosystem: Oversee the integration of third-party AI solutions.
- •Build Evaluation & Guardrails: Establish rigorous AI evaluation frameworks.
- •Agentic Automation: Build secure pathways for AI agents to perform complex tasks.
- •Drive Technical Architecture: Define how we handle vector databases and prompt engineering.
- •Operational Excellence: Own the reliability of AI services.
Conditions
- •Competitive salary range: $142K-$238K.
- •Total compensation may include equity and bonus eligibility.
- •Benefits include medical, dental, and vision.
Skills
AIMLLarge Language ModelsGolangAWSKubernetes
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