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Overview
Join Kindred Group as an Engineering Support Analyst to support and maintain critical business systems, ensuring smooth operations and minimal downtime. At FDJ UNITED, we don't just follow the game, we reinvent it. FDJ UNITED is one of Europe’s leading betting and gaming operators, with a vast portfolio of iconic brands and a reputation for technological excellence. With more than 5,000 employees and a presence in around fifteen regulated markets, the Group offers a diversified, responsible range of games, both under exclusive rights and open to competition. We set new standards, proving that entertainment and safety can go hand in hand. Here, you’ll work alongside a team of passionate individuals dedicated to delivering the best and safest entertaining experiences for our customers every day. We’re looking for bold people who are eager to succeed and ready to level-up the game. If you thrive on innovation, embrace challenges, and want to make a real impact at all levels, FDJ UNITED is your playing field. Join us in shaping the future of gaming. Are you ready to LEVEL-UP THE GAME?
What you'll do
- •Identify and resolve issues within various components of critical business systems.
- •Provide dynamic service and act as a software detective to ensure smooth functioning of systems.
- •Triaging bugs, escalating tickets with comprehensive information, responding to alerts, and initiating On-Call when necessary.
- •Work alongside stakeholders including Traders, Developers, DevOps, and SRE teams.
- •Provide technical support for critical business systems, ensuring timely identification and resolution of issues.
- •Collaborate with cross-functional teams to maintain seamless system functionality.
- •Conduct root cause analysis to identify and address underlying issues and implement preventive measures to avoid future occurrences.
- •Demonstrate a solid understanding of software engineering principles and practices.
- •Collaborate / Handover with colleagues in Bangalore and Australia (IST & AEDT).
Conditions
- •A tertiary qualification in an Information Technology-related discipline is highly desirable.
- •We believe talent knows no boundaries. Our hiring process focuses solely on your skills, experience, and potential to contribute to our team. We welcome applicants from all backgrounds and evaluate each candidate based on merit, regardless of personal characteristics as age, gender, origin, religion, sexual orientation, neurodiversity, or disability.