Escalation Engineer - AI Security

Join Zscaler as an Escalation Engineer focusing on AI Security, resolving high-severity technical issues and collaborating with cross-functional teams.

Zscaler accelerates digital transformation by protecting customers from cyberattacks and data loss through its cloud native Zero Trust Exchange platform.

The company values transparency, collaboration, and high-impact work, fostering an inclusive environment that emphasizes customer obsession and accountability.

## What you'll do

• •Own and resolve high-severity technical escalations.
• •Troubleshoot and resolve complex issues across Zscaler services.
• •Investigate scenarios related to AI model security and data protection.
• •Perform detailed analysis to identify root causes and validate fixes.
• •Collaborate with Engineering, Cloud Ops, and Product Management.

## Conditions

• •Comprehensive health plans.
• •Time off for vacation and sick leave.
• •Parental leave options.
• •Retirement plans.
• •Education reimbursement.
• •In-office perks.

• •4–10 years of technical support or escalation engineering experience.
• •Strong understanding of AI model security and data governance.
• •Proficiency with APIs, JSON, Linux CLI, and cloud-based systems.
• •Exposure to cloud platforms like AWS, GCP, or Azure.