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Overview
Join OpenAI as a Field Engineer to maintain robotic workcells, troubleshoot issues, and enhance operational efficiency in a dynamic environment. OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products.
What you'll do
- •Serve as an engineering owner for keeping a fleet of robotic workcells online in daily operation.
- •Diagnose, fix, mitigate, or escalate issues spanning mechanics, electronics, controls, software interfaces, logs, and configuration.
- •Partner closely with technicians, operators, and engineering teams to improve scalable fleet support processes.
- •Build or spec lightweight hardware and software tools that improve monitoring, diagnostics, recovery, and handoffs.
- •Create documentation, SOPs, and diagnostic playbooks that turn engineering insight into repeatable floor practice.
- •Bring up and support prototype systems, then help transition them into scalable operations as they mature.
- •Manage, triage, and respond to inbound tickets while maintaining clear issue history, ownership, and escalation paths.
- •Write lightweight analysis scripts to identify fleet trends, recurring failures, and opportunities to improve reliability.
- •Provide concise failure reports and operational feedback that help engineering teams improve system design.
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