Field Operations Contractor

Join Blackbird Labs as a Field Operations Contractor in the Hamptons to support market rollout, install platforms, and train restaurant teams.

### About Blackbird

Blackbird Labs is a loyalty and payments platform establishing meaningful connections between the world’s best restaurants and their customers.

Served up in 2022 by Ben Leventhal, co-founder of Eater and Resy, Blackbird offers a fully customizable loyalty programming platform for restaurants and a consumer app designed to make every guest feel like a bonafide VIP no matter where they dine.

Backed by Union Square Ventures, a16z, Amex Ventures, Variant Fund, and other forward-thinking investors, Blackbird is out to revolutionize the restaurant industry.

### About Our Team

At Blackbird, our values guide everything we do and our talent principles define the key traits we seek in our employees.

We have **passion for our product** – committed to our mission and instinctively think like and go the extra mile for our customers.

We are **elite performers** – striving for excellence, going above and beyond to achieve exceptional results, and learning quickly with horsepower, drive, and grit.

We **make others better** – taking initiative to elevate others, giving and receiving feedback, and championing a culture of growth.

We hold one another accountable to living out our talent principles as we march together to achieving our mission.

## What you'll do

• •Coordinate on-site installations and onboarding for new restaurant partners
• •Set up hardware and software according to site-specific requirements
• •Train/retrain front-of-house staff and management on product usage and best practices
• •Act as a trusted point of contact for operators during and after launch
• •Troubleshoot issues in real-time and relay insights to the internal team
• •Help maintain momentum post-launch to ensure product adoption and partner satisfaction

## Conditions

• •$25-$30/hour based on experience
• •20-30 hours per week
• •Contract-based, with potential for continued engagement depending on performance and market growth

• •Experience in or closely with the hospitality industry (restaurants, tech vendors, POS providers, etc.)
• •Tech-savvy and a quick study—comfortable picking up new systems to support partner setup, troubleshooting, and account management
• •Organized, hands-on, and not afraid to roll up your sleeves
• •Strong communicator who can build quick rapport with operators and staff
• •Flexible availability and can adapt to changing field needs (some early mornings/evenings)
• •Located in the Hamptons with reliable transportation (car)
• •Own a MacBook Pro