Field Operations Contractor

Blackbird Labs is a loyalty and payments platform establishing meaningful connections between the world’s best restaurants and their customers. Served up in 2022 by Ben Leventhal, co-founder of Eater and Resy, Blackbird offers a fully customizable loyalty programming platform for restaurants and a consumer app designed to make every guest feel like a bonafide VIP no matter where they dine. Backed by Union Square Ventures, a16z, Amex Ventures, Variant Fund, and other forward-thinking investors, Blackbird is out to revolutionize the restaurant industry.

At Blackbird, our values guide everything we do and our talent principles define the key traits we seek in our employees. We have **passion for our product** – committed to our mission and instinctively think like and go the extra mile for our customers. We are **elite performers** – striving for excellence, going above and beyond to achieve exceptional results, and learning quickly with horsepower, drive, and grit. We **make others better** – taking initiative to elevate others, giving and receiving feedback, and championing a culture of growth. We hold one another accountable to living out our talent principles as we march together to achieving our mission.

• •Coordinate on-site installations and onboarding for new restaurant partners
• •Set up hardware and software according to site-specific requirements
• •Train/retrain front-of-house staff and management on product usage and best practices
• •Act as a trusted point of contact for operators during and after launch
• •Troubleshoot issues in real-time and relay insights to the internal team
• •Help maintain momentum post-launch to ensure product adoption and partner satisfaction

• •$25-$30/hour based on experience
• •20-30 hours per week
• •Contract-based, with potential for continued engagement depending on performance and market growth