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Overview
Join IGT as a Field Service Technician, responsible for maintaining and servicing gaming equipment at customer locations. Enjoy a competitive salary and comprehensive benefits while working in a dynamic environment. IGT, where innovation meets entertainment on a global scale! From the casino floor to your mobile screen, we deliver thrilling, responsible, and unforgettable gaming experiences — powered by world-class content, strong technical and commercial capabilities and nurtured by a culture of collaboration, accountability, and ownership. Whether it’s spinning reels, placing bets, or enabling secure payments, we turn innovation into impact through disciplined execution and long-term value creation. With a team of over 6,000 employees across 30+ countries and products delivered in more than 100 jurisdictions worldwide, we operate at scale while staying closely connected to customers we serve. If you’re ready to bring your talent to a team shaping the future of entertainment, your next big move starts here.
What you'll do
The Field Service Technician is responsible for maintaining and servicing IGT equipment at Retailer (customer) locations. Responsibilities:
- •Troubleshoot, repair, install, remove, convert, configure, and maintain IGT and multi-vendor gaming equipment to support continuous operation.
- •Perform preventive maintenance, basic component replacement, cleaning, adjustments, program upgrades, downloads, and equipment setup.
- •Test equipment and game functionality, including input/output systems, devices, pay tables, reel strips, and bonus awards.
- •Install and maintain communication infrastructure, including data lines and fiber-optic connections.
- •Transport and maintain equipment, replacement parts, tools, supplies, and consumable inventory in an organized manner.
- •Support technical projects, installations, expansions, and other field activities as assigned.
- •Accurately document service calls, repairs, maintenance activities, equipment issues, arrival and departure times, and resolutions.
- •Communicate effectively with Dispatch, technical teams, coworkers, customers, and other stakeholders.
- •Provide customers and internal teams with basic training and guidance on equipment operation, procedures, and new products.
- •Follow all company documentation, safety requirements, policies, procedures, vehicle guidelines, and escalation processes while working with minimal supervision.
- •Maintain a professional and positive image of IGT when interacting with coworkers and customers.
Conditions
An offer of employment, and continuation of employment with IGT, is subject to and contingent upon IGT's obtainment of security clearance and meeting pre-employment reference, background check requirements and pre-placement physical and drug testing requirements as applicable to IGT's satisfaction and approval based upon the requirements of the Company's customers and/or regulators. Certain jurisdictions may require additional personal disclosures which may include, but not be limited to, personal financial records, character references, etc.
Keys to Success
- •Building collaborative relationships
- •Decision making
- •Drive results
- •Foster innovation
- •Personal energy
- •Self-leadership
At IGT, we consider a wide range of factors in determining compensation, including skills, experience, education, and geographic location. These factors may result in variation in starting pay. The estimated starting compensation range for this role is $22.00– $25.00 hourly USD, based on a good-faith assessment at the time of posting. Actual compensation may vary. IGT complies with all applicable pay transparency and compensation laws and collective bargaining agreements, where applicable. Base pay is one component of IGT’s total rewards program. Depending on the role, employees may be eligible for bonus or commission opportunities. IGT also offers a comprehensive benefits package, which may include a 401(k) savings plan with company contributions, medical, dental, and vision insurance, life and disability coverage, paid time off, tuition reimbursement, and other wellness programs, subject to eligibility requirements.
Qualifications
- •Education Required: High School Diploma or equivalent required.
- •Technical and customer service experience is preferred.
- •Experience Required: Entry level.
- •Skills Required:
- •Must be computer literate.
- •Ability, flexibility, and willingness to work varied shifts, overtime.
- •Ability to follow policies, procedures, and safety guidelines.
- •Strong interpersonal communication skills and customer service ability.
- •Must possess a valid driver's license, have a good driving record and demonstrate the ability to correctly perceive colors.
- •Physical Requirements: Must be able to climb a ladder, lift 50 pounds and be able to walk a full 8.5-hour shift. Must be able to sit and drive for prolonged periods of time, demonstrate dexterity when working with tools and work with moving parts and electrical current. May work at heights (rooftop) for installation of equipment, work in close quarters and/or; be exposed to inclement weather during some installations.