First Line Support Specialist - Junior
5.0/10
Not specified
Office / on-site
junior
about 5 hours ago
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The vacancy provides a decent overview but lacks clarity on compensation and detailed processes.
AI quality score5.2 / 10
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Overview
Join SOFTSWISS as a Junior First Line Support Specialist to address website issues and ensure smooth service performance in a dynamic team environment. SOFTSWISS continues to expand the team and is looking for a Junior First Line Support Specialist. We need a true, experienced and accomplished professional who shares our culture and values.
What you'll do
- •Respond to inquiries and requests professionally and efficiently
- •Provide comprehensive guidance and support to ensure smooth and uninterrupted service performance
- •Use internal tools and workflows effectively (training provided)
- •Escalate complex or unresolved cases to the appropriate team with detailed documentation
- •Maintain high quality and accuracy in all communications and task handling
- •Handle a high volume of tasks efficiently while maintaining professionalism
- •Work from our office in Tbilisi – mandatory
- •Follow a rotating schedule of 20 floating shifts per month, alternating between day (8:00 AM – 5:00 PM) and evening (5:00 PM – 2:00 AM) shifts
Conditions
- •Private health insurance
- •Sports benefits
- •Comprehensive Mental Health Program
- •Free English lessons (online)
- •Local language courses
- •Paid time off
- •Maternity leave support
- •Referral program rewards
- •Upskilling, internal workshops, and participation in professional conferences and corporate events
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