First Line Technical Support Specialist
4.0/10
Not specified
Office / on-site
mid
about 3 hours ago
AI SummaryVerified by Aipplify AI
The vacancy provides some clarity on tasks but lacks compensation details and technical specifics.
AI quality score3.9 / 10
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Overview
Join Golden Apple as a First Line Technical Support Specialist in Yekaterinburg. Help users resolve their technical issues and provide excellent customer service.
Responsibilities
- β’Resolve incoming requests on the Service Desk platform - 50%. (Resolve incidents and knowledge base requests) according to regulations and instructions in the knowledge base.
- β’Handle incoming calls, register requests in the Service Desk, and make outgoing calls to resolve user requests β 50%.
Requirements
- β’Desire to help people.
- β’High level of communication skills (understand the task, gather important details, agree on deadlines).
- β’Skill in managing the Windows operating system (setting up basic functions, using tools, browsers).
- β’Literacy, business communication, and writing skills.
- β’Above-average ability to learn.
- β’Average level of responsibility for results.
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