Focal Operations Manager

Join Zscaler as a Focal Operations Manager to drive operational efficiency and oversee daily operations of Focal Support work, ensuring service commitments and SLAs are met.

Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure.

As an AI-forward enterprise, we leverage the world's largest security data lake to power our cloud-native Zero Trust Exchange platform, protecting customers from cyberattacks and data loss.

## What you'll do

• •Represent customer needs to post-sales support teams and stakeholders.
• •Monitor day-to-day Focal Support workflows.
• •Track SLA adherence and service commitments.
• •Partner with Support Engineers and customers.
• •Lead customer onboarding into Focal services.

## Conditions

• •Various health plans.
• •Time off plans for vacation and sick time.
• •Parental leave options.
• •Retirement options.
• •Education reimbursement.
• •In-office perks.

• •Bachelor's degree with 8+ years of professional experience.
• •Working knowledge of SLAs, ticket lifecycle management, and support metrics.
• •Strong ability to coordinate across technical teams.
• •Proficiency with support tooling, such as Salesforce Service Cloud.