Focal Operations Manager
7.0/10
Zscaler
Not specified
Remote
mid
about 2 months ago
aitechSalesforce Service Clouddashboardsreportingspreadsheets
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Description
What you'll do
- •Represent customer needs to post-sales support teams and stakeholders.
- •Monitor day-to-day Focal Support workflows.
- •Track SLA adherence and service commitments.
- •Partner with Support Engineers and customers.
- •Lead customer onboarding into Focal services.
Conditions
- •Various health plans.
- •Time off plans for vacation and sick time.
- •Parental leave options.
- •Retirement options.
- •Education reimbursement.
- •In-office perks.
Requirements
- •Bachelor's degree with 8+ years of professional experience.
- •Working knowledge of SLAs, ticket lifecycle management, and support metrics.
- •Strong ability to coordinate across technical teams.
- •Proficiency with support tooling, such as Salesforce Service Cloud.
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