Fraud Operations Lead

Since 2015, we’ve been building the Shakepay app to make buying and earning bitcoin fast, easy, and secure. In 2022, we launched the Shakepay Card, allowing shakers to earn bitcoin rewards when they shop. Today, more than one million Canadians use Shakepay to grow their bitcoin savings and take control of their financial future. We’re regulated across all Canadian provinces and territories, and backed by renowned venture capitalists with $44M in funding. We have a passionate, loyal, and growing community, and we’re looking for people who want to help us build something truly special.

• •Lead and develop the team responsible for protecting Shakepay’s platform and customers from fraud, abuse, scams, and financial risk.
• •Own operational performance across fraud operations, including team capacity planning, prioritization, escalation management, and continuous process improvement.
• •Act as the DRI for key fraud and risk initiatives, driving alignment and execution across engineering, product, design, data, compliance, and operations teams.
• •Drive the evolution of Shakepay’s fraud prevention and risk operations capabilities, balancing automation, controls, customer experience, and operational scalability.
• •Work closely with engineering and data teams to improve risk tooling, operational workflows, detection systems, and reporting infrastructure.
• •Use data and operational insights to identify emerging fraud trends, improve decisioning strategies, and optimize operational efficiency.
• •Champion customer-centric fraud and security experiences across the product journey.
• •Help scale risk operations across current and future financial services products while improving cross-functional coordination and reducing operational silos.
• •Foster a high-accountability, high-performance team culture through strong coaching, operational rigor, and clear ownership.

• •Help shape the future of money: Be part of a team that's revolutionizing financial services in Canada, one sat at a time.
• •Impact millions: As cryptocurrency continues to gain traction, our potential for growth is massive. You can help us bring Shakepay and Bitcoin to all Canadians.
• •Grow your career: We’re growing, and so can you! We have programs in place to encourage continuous learning, growth, and development.
• •Ideas, not titles: We want the best ideas to make their way through, no matter where they come from.
• •Be an owner: Every employee has stock options as part of their total compensation.
• •Reach your goals: Yearly salary assessments.
• •Health & wellness: Access to comprehensive health and dental coverage, including health and wellness spending accounts.
• •Remote-friendly: Work from anywhere in Canada, with optional access to our office spaces in Montreal and Toronto.
• •Level Up: A $2,000 annual budget for courses, certifications, and training to support your career growth.
• •Time off: 20 days of vacation per year. And if you use all your vacation, we give you a $1,000 bonus.
• •Parental leave: Enjoy a parental leave top up to 100% of your salary for 18 weeks.
• •Have fun together: quarterly team-specific or company-wide offsite to connect with each other.