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Overview
Looking for a Head of Account Management for an international FinTech/Web3 project to build the Account Management function from scratch. Maclear AG is a Swiss investment platform in the private credit/crowdlending segment. Their second product, 8lends, is a Web3 platform for investments through USDC.
What you'll do
- ā¢Build the Account Management function from scratch;
- ā¢Segment the client base;
- ā¢Set up playbook, SLA, and escalation processes;
- ā¢Establish CRM automations and client triggers;
- ā¢Work with retention, churn, and reinvestment;
- ā¢Manage key and HNW investors;
- ā¢Gradually build and develop the AM team.
Conditions
- ā¢Fully remote, 5/2, flexible start time 09:00ā11:00 (UTC+3);
- ā¢International team and audience;
- ā¢High autonomy and influence on the product;
- ā¢Payment in USDT;
- ā¢Paid services, tools, and professional events.
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