Head of B2B Support and Operations

SOFTSWISS is seeking a Head of B2B Support & Operations to lead the Game Aggregator team, focusing on operational excellence and customer-centric processes. SOFTSWISS is hiring a Head of B2B Support & Operations to join our Game Aggregator team. You’ll lead the Support, Setup, Game Release, and Game Providers Support functions, ensuring our operations scale effectively alongside the product and our clients. Your focus will be on operational excellence, strong leadership, customer-centric processes, and continuous improvement.

• •Own operational performance across Support, Setup, Game Release, and Game Providers Support, ensuring teams deliver against agreed service levels and business priorities.
• •Drive operational excellence by identifying opportunities to simplify processes, improve scalability, and introduce automation and AI where they create measurable value.
• •Build customer-centric operations by continuously improving customer-facing processes and balancing a strong client experience with sustainable team efficiency.
• •Develop strong operational leaders by coaching Team Leads, identifying leadership gaps, supporting succession planning, and strengthening ownership and accountability.
• •Align operations with business strategy by partnering closely with Account Management, Business Development, Partnerships, Product, and Technical teams.
• •Turn operational data into action by providing executive-level reporting, identifying trends and risks, and recommending improvements that support business and product goals.

• •Private health insurance.
• •Sports benefits.
• •Comprehensive Mental Health Program.
• •Free English lessons (online).
• •Local language courses.
• •Paid time off.
• •Maternity leave support.
• •Referral program rewards.
• •Upskilling, internal workshops, and participation in professional conferences and corporate events.