Head of Community & Support
6.0/10
Novabits
Not specified
Remote
lead
about 2 months ago
gamingsupportweb3
AI Summary
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Description
What you'll do
- •Conduct an audit of the current game mastering system and restructure administrator processes.
- •Centralize all player inquiries into a unified support system.
- •Continuously improve support processes based on data and feedback.
- •Establish an effective feedback channel between the community and the product team.
Conditions
- •Fully remote work.
- •Flexible schedule focused on results, not hours.
- •Work on a growing gaming project with an active community and the ability to directly influence product development.
- •Fast iterations and minimal bureaucracy—decisions are made quickly, and ideas can be implemented without long approvals.
- •Health insurance after the probation period.
Requirements
- •Experience in community management and support/game mastering in gamedev for at least 3 years.
- •Experience in process building and managing Community and/or Support teams, including non-Russian speaking teams (Portuguese/Spanish/English).
- •Experience managing teams of moderators or game masters.
- •Experience in SAMP/GTA-like projects is a significant plus.
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