Head of Community & Support

Novabits is seeking a Head of Community & Support for their mobile MMO RPG, Riorise.

The role involves improving player trust, support quality, and communication between players and the development team.

We are developing Riorise, a mobile MMO RPG that combines open-world, roleplay RP, life simulation, racing, and a social sandbox where thousands of players interact in real-time.

## What you'll do

• •Conduct an audit of the current game mastering system and restructure administrator processes.
• •Centralize all player inquiries into a unified support system.
• •Continuously improve support processes based on data and feedback.
• •Establish an effective feedback channel between the community and the product team.

## Conditions

• •Fully remote work.
• •Flexible schedule focused on results, not hours.
• •Work on a growing gaming project with an active community and the ability to directly influence product development.
• •Fast iterations and minimal bureaucracy—decisions are made quickly, and ideas can be implemented without long approvals.
• •Health insurance after the probation period.

• •Experience in community management and support/game mastering in gamedev for at least 3 years.
• •Experience in process building and managing Community and/or Support teams, including non-Russian speaking teams (Portuguese/Spanish/English).
• •Experience managing teams of moderators or game masters.
• •Experience in SAMP/GTA-like projects is a significant plus.