Head of CRM

Elliptic is seeking a Head of CRM to manage customer lifecycle architecture and GTM tech stack, ensuring scalability and data quality.

The role involves strategic partnership with sales and customer success leadership.

At Elliptic, we're building the infrastructure that enables our teams to combat financial crime at scale.

You'll be the steward of our customer lifecycle architecture, ensuring our GTM tech stack scales seamlessly.

## What you'll do

• •Own HubSpot CRM as our central revenue system.
• •Support scaling journey through continuous assessment of GTM Tech stack design and optimisations.
• •Ensure the architecture for the HubSpot CRM supports our future growth.
• •Execute CRM roadmap in partnership with Revenue Systems Engineer.
• •Ensure Governance through designing permissions, security, and system performance.
• •Troubleshoot issues and provide L2 support to revenue teams.
• •Monitor system health, implement best practices, optimize for scalability.

## Conditions

• •Hybrid working and the option to work from almost anywhere for up to 90 days per year.
• •£500 Remote working budget.
• •$1,000 Learning & Development budget.
• •25 days of annual leave + bank holidays.
• •Enhanced parental leave: 16 weeks fully-paid.
• •Private Health Insurance.
• •Full access to Spill Mental Health Support.
• •Life Assurance: cover for 4 times your salary.
• •£100 Crypto for you.
• •Cycle to Work Scheme.

• •5+ years administrating a CRM in a RevOps or CRM Architect role.
• •Strong analytical skills.
• •Ability to bridge technical and business stakeholders.
• •Familiarity with Hubspot, N8N, and Clay.
• •Understanding of the future of CRM utilising GenAI.
• •Proven experience scaling in SaaS or high growth start-ups.