Head of Engagement Management

Scale AI is seeking a Head of Engagement Management to lead account management and growth strategy for strategic GenAI customers, overseeing a team and driving exceptional customer outcomes. At Scale, our mission is to develop reliable AI systems for the world's most important decisions. Our products provide the high-quality data and full-stack technologies that power the world's leading models, and help enterprises and governments build, deploy, and oversee AI applications that deliver real impact.

• •Lead and develop a team of Engagement Managers covering Scale's most strategic GenAI lab accounts.
• •Own account growth strategy for your customer(s), with full accountability for retention, expansion, and commercial development against revenue and growth targets.
• •Build and maintain deep, trust-based relationships with frontier AI lab researchers and operations leads.
• •Identify and develop new demand generation opportunities in partnership with GTM.
• •Partner across GTM, ML, Finance, and Delivery Operations to build sustainable, well-resourced account coverage plans.
• •Hold internal teams accountable to customer quality and throughput expectations.
• •Set the standard for how your team translates sometimes ambiguous research needs into well-defined human-data programs.
• •Build the processes and best practices that evolve the Engagement Management function as Scale's GenAI business and customer set grow.

• •Compensation packages include base salary, equity, and benefits.
• •Base salary range for this full-time position in San Francisco, New York, Seattle is: $224,800 — $281,000 USD.
• •Benefits include comprehensive health, dental and vision coverage, retirement benefits, a learning and development stipend, and generous PTO.
• •This role may be eligible for additional benefits such as a commuter stipend.

• •6+ years in a technical product/program management, customer success, and/or consulting role.
• •Demonstrated ownership of account growth — building new relationships and expanding existing accounts against commercial targets.
• •2+ years managing a team, with a track record of hiring, developing, and retaining strong performers.
• •A technical foundation (academic or professional exposure to CS, Engineering, Economics, Statistics, or another STEM field).
• •Hands-on experience working with data or AI/ML models through engineering, research, a technical product role, or engagement management itself.
• •An action-oriented mindset that balances creative problem solving with the scrappiness to ultimately deliver results.