Head of Operations
5.0/10
NDA
Not specified
Remote
mid
about 10 hours ago
igamingoperationstech
AI Summary
The vacancy has clear responsibilities and requirements but lacks compensation details and company information.
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Description
Responsibilities
- •Manage daily operational activities of the company;
- •Control payment infrastructure: deposits, withdrawals, PSP, processing flows;
- •Optimize KYC, anti-fraud, and chargeback management processes;
- •Coordinate and oversee Support, Payments, Risk & Anti-Fraud teams;
- •Build and improve internal operational processes;
- •Control SLA, request processing speed, and service quality;
- •Analyze operational metrics and enhance team efficiency;
- •Collaborate with Product, CRM, Affiliate, and Tech departments to synchronize processes;
- •Automate manual processes and reduce operational risks;
- •Monitor team performance and quality of work.
Conditions
- •Competitive conditions;
- •Fully remote work;
- •High autonomy and influence on processes;
- •Quick decision-making without bureaucracy;
- •Opportunity to build a strong operational system for an international product.
Requirements
Requirements
- •2-4 years of experience in iGaming as Head of Operations / Operations Manager / Payments Manager;
- •Practical experience with payment flows, KYC, PSP, anti-fraud, and support operations;
- •Understanding of retention and customer lifecycle;
- •Ability to establish processes in a fast-growing environment;
- •Systematic approach, high level of autonomy;
- •Experience in team management and operational KPIs.
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