Head of Support
5.0/10
NDA
Not specified
Remote
lead
about 6 hours ago
igamingsupportCustomer SupportKPISLACSATJiraConfluenceSlackLiveChatWebimGoogle sheets
AI Summary
The vacancy has clear responsibilities and relevant experience but lacks compensation details and company information.
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Description
What you'll do
- •Build and optimize 24/7 support processes;
- •Manage KPI, SLA, CSAT, and service quality control;
- •Create schedules and manage shifts;
- •Implement chatbots, automation, and CRM processes;
- •Work with KYC, verification, and anti-fraud checks;
- •Deep understanding of payment processes and PSP;
- •Collaborate with product, marketing, and technical teams;
- •Prepare analytics and reporting for the business.
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