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Overview
We are looking for a Head of Support for a crypto project to build and enhance customer service from scratch.
What you'll do
- ā¢Form and develop the support team;
- ā¢Recruit, train, and adapt employees;
- ā¢Develop scripts, regulations, and communication standards;
- ā¢Control the quality of support work and key metrics;
- ā¢Optimize processes and improve customer service efficiency;
- ā¢Interact with the technical team: formulate tasks and initiate product improvements based on user feedback;
- ā¢Resolve complex customer cases and manage escalations.
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