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Overview
We are looking for a Head of Support to lead our customer support team in a growing international fintech company focused on crypto payments. We are an international fintech company developing a crypto payment ecosystem. We create products at the intersection of crypto, banking, and digital payments for users worldwide.
What you'll do
- •Manage the customer support team and build support processes;
- •Control the quality and speed of handling requests;
- •Formulate SLAs, KPIs, internal regulations, and service standards;
- •Scale support with product growth and user base;
- •Resolve complex and conflict cases;
- •Interact with product, compliance, payments, and tech teams;
- •Analyze user feedback and suggest product improvements;
- •Implement automation and AI tools to enhance support efficiency.
Conditions
- •Opportunity to influence the development of an international fintech product;
- •Fast decision-making and absence of unnecessary bureaucracy;
- •Strong team and ambitious tasks;
- •Fully remote work format;
- •Competitive pay and opportunities for professional growth with the company.
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