Head of Support & Community
6.0/10
Riorise
Not specified
Remote
lead
2 months ago
gamingsupport
AI Summary
The vacancy provides clear responsibilities and aligns requirements with seniority, but lacks compensation details and company links.
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Description
What you'll do
- •Audit the current game mastering system and restructure administrator processes
- •Implement a quality control system for game masters
- •Centralize all player inquiries into a unified support system
- •Establish an effective feedback channel between the community and the product team
- •Conduct regular surveys and interviews with the loyal audience
Conditions
- •Fully remote work
- •Flexible schedule focused on results, not hours
- •Work on a growing gaming project with an active community and the opportunity to directly influence product development
- •Fast iterations and minimal bureaucracy
- •Health insurance after the probation period
Requirements
- •3+ years of experience in community management and/or support/game mastering in gamedev
- •Experience in process building and team management for Community and/or Support
- •Experience managing teams of moderators or game masters
- •Experience in SAMP/GTA-like projects is a big plus
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