Head of Technical Customer Experience
The vacancy is well-defined with clear responsibilities and requirements, but lacks specific compensation details and company links.
Check Match — Just drop your CV
See your fit for Head of Technical Customer Experience in seconds.
Overview
Join Polymarket as the Head of Technical Customer Experience to lead the US support team, transforming it into an AI-first organization while managing technical integrations and enhancing customer experiences. Polymarket is the world's largest prediction market platform, enabling individuals to trade on outcomes across politics, economics, sports, culture, and current affairs. Built as a peer-to-peer marketplace, Polymarket aggregates diverse opinions into transparent, market-based probabilities. The company is growing fast, with $21B traded in 2025, and aims to become a ubiquitous beacon of truth in global media.
What you'll do
- •Lead the US support function, transforming it into a modern, AI-first customer experience organization.
- •Manage and grow the US support team through hiring, coaching, QA, and setting operational standards.
- •Introduce specialization and forward-deployed engineering practices.
- •Write and optimize SQL queries to analyze support patterns and measure AI agent performance.
- •Own and tune the AI support agent hands-on by adjusting resolution rates and building automation workflows.
- •Lead incident response as the customer's point person.
- •Build technical integrations using REST APIs, webhooks, and Python automation.
- •Create white-glove experiences for high-value customers.
- •Partner with Product and Engineering to eliminate categories of support tickets.
Conditions
- •Competitive salary & equity.