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Overview
Fintech company in Limassol is looking for a Helpdesk Specialist to ensure smooth IT operations and provide user support.
Responsibilities
- •Ensure the smooth operation of IT equipment (computers, printers, network equipment, etc.)
- •Prepare workstations (set up PCs, provide access)
- •Install/setup and troubleshoot software
- •Provide technical support to users on-site and via remote access
- •Register requests in ticket systems, consult users, and resolve incidents
- •Communicate in writing with company employees in Russian and English (level from B1)
- •Conduct work on upgrading and maintaining the company's LAN
- •Encrypt/Decrypt work PCs
- •Maintain documentation
Conditions
- •Work in a sunny office in Cyprus!
- •28 days of vacation and paid days off for recharge.
- •Monthly team outings to have fun together.
- •Benefit bar deposit: spend it on sports, psychology, language courses, or education.
Requirements
- •At least 2 years of experience in technical support
- •Understanding of ticket systems (experience with Atlassian products like Jira/Confluence is a plus)
- •Developed technical knowledge
- •Good knowledge of macOS/Windows/Linux OS
- •Knowledge of PC hardware, ability to diagnose and troubleshoot issues
- •Understanding of network principles
- •Ability to perform troubleshooting
- •Communication skills and a desire for professional development
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