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Overview
Join T-Bank as a Helpdesk Specialist to support and maintain workstations, install software, and assist employees with technical issues.
Responsibilities
- •Serve and set up workstations, issue equipment
- •Install and configure client software
- •Consult employees on software and hardware setup
- •Resolve issues related to software, network access, and user rights
- •Execute requests in the second line of responsibility
- •Conduct initial diagnostics and eliminate widespread failures within competence
- •Diagnose, analyze, and troubleshoot network issues
- •Work with monitoring systems — Grafana, Sage, Prometheus, Zabbix
- •Support internal services and perform scheduled work — printing service, meeting rooms, Digital Signage
- •Provide multimedia support for events
- •Handle requests in the second line of responsibility
- •Manage reception, accounting, and repair of equipment for employees
- •Select and test equipment and software
- •Write articles, create instructions for users and colleagues, write technical specifications and set tasks
- •Participate in projects for the implementation of new products and technical solutions
- •Maintain documentation on incident resolution — Confluence, Jira, Service Desk
- •Communicate with related departments
Requirements
- •Experience in administering workstations and laptops — from 150 units
- •Experience in servicing and issuing computer and office equipment
- •Worked with conference and video communication systems
- •Excellent knowledge of Windows OS and Microsoft Office products
- •Basic knowledge of Apple macOS
- •Understanding of TCP/IP basics and basic network protocols DHCP, VPN, VLAN, DNS, Proxy, Firewall
- •Understanding of hypervisor operation principles and terminal roles, RemoteApp
- •Knowledge of Active Directory at the user, computer, group, and NTFS permissions level
- •Good communication skills and a desire to help: will need to communicate with users and consult them
- •Ability to quickly find the cause and localize the malfunction
- •Ability to document information and learn quickly
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