UC
iGaming VIP Manager | Account Manager
6.0/10
Unknown Company
Not specified
Remote
mid
about 8 hours ago
igamingmarketingsupportJiraConfluenceSlackTelegramNotionGoogle SheetsExcelCRMMetabase
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Description
What you'll do
- •Provided operational and quality support to clients, resolving payment issues and inquiries.
- •Advised clients on payment system integration, ensuring seamless service operation.
- •Conducted investigations on disputed transactions and assisted clients in resolving problematic situations.
- •Ensured high client satisfaction by promptly addressing requests and providing detailed instructions.
- •Collaborated with internal teams to expedite the resolution of technical and payment issues.
- •Searched for new clients, achieving successful sales through both cold and warm contacts.
- •Maintained a contact database in CRM.
Requirements
- •Experience working with aggregators/end-users, handling objections, and selling new working methods.
- •Ability to resolve complex cases: payments, blocks, escalations, conflict situations.
- •Experience with cryptocurrency infrastructure.
- •Ability to work under high load.
- •Data collection and filtering.
Analyzing losses/income.
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