Institutional Fiat Client Operations
6.0/10
Binance
Not specified
Remote
mid
about 10 hours ago
cryptofintechweb3
AI Summary
The vacancy is well-defined in terms of tasks and requirements but lacks compensation details and specific tech stack information.
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Description
What you'll do
- •Act as the primary operational point of contact for assigned institutional and corporate fiat clients
- •Manage day-to-day operational servicing for high-value institutional users across fiat deposit and withdrawal channels
- •Support clients through onboarding activation, payment operations and ongoing account operational management
- •Understand client operational needs and proactively identify opportunities to improve user experience and fiat product adoption
- •Handle operational escalations and client requests with strong judgment while managing client expectations professionally
- •Coordinate payment, settlement, onboarding and RFI related escalations across internal teams and banking partners
- •Work closely with VIP, Business Development, Product, Clearing, Compliance and Banking Partnership teams on client operational support and strategic initiatives
- •Maintain strong ownership, responsiveness and communication throughout issue resolution and client servicing
- •Support adoption and operational rollout of strategic fiat solutions and banking channels
- •Translate recurring client pain points into operational and process improvement opportunities
Conditions
- •Shape the future with the world’s leading blockchain ecosystem
- •Collaborate with world-class talent in a user-centric global organization with a flat structure
- •Tackle unique, fast-paced projects with autonomy in an innovative environment
- •Thrive in a results-driven workplace with opportunities for career growth and continuous learning
- •Competitive salary and company benefits
- •Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)
Requirements
- •3+ years of experience in institutional operations, customer success, fintech operations, banking operations or account servicing
- •Strong understanding of fiat payment operations, institutional client servicing or banking workflows
- •Experience supporting high-value clients or institutional relationships in fast-paced environments
- •Strong communication and stakeholder management skills
- •Comfortable handling operational escalations and coordinating across multiple teams
- •Strong ownership mindset with ability to manage issues end-to-end
- •Ability to operate independently under pressure while maintaining strong client experience standards
- •Experience in crypto, fintech, payments or institutional banking industry is preferred
- •Existing understanding of institutional trading, OTC or fiat on/off ramp operations is a plus
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