IT Helpdesk Specialist
8.0/10
Arenadata
$0 – $1,300 USD
Office / on-site
mid
7 days ago
supporttechActive DirectoryWindowsLinuxMS Office
AI Summary
The vacancy is well-structured with clear responsibilities and requirements, but lacks some details on compensation and company links.
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Description
What you'll do
- •Accept and process requests from company employees in the technical support service
- •Conduct diagnostics and determine the causes of incidents
- •Monitor internal IT infrastructure and critical services
- •Close requests according to regulations
- •Resolve technical incidents remotely and at employee workplaces: install and configure software and applications, connect to the corporate network, configure network connections, drivers, and mobile devices, lay structured cabling, implement new systems and services.
Conditions
- •Work in Arenadata, a leading Russian vendor of corporate software in the Big Data field.
- •Work in an infrastructure team that ensures the uninterrupted operation of a corporate-scale company. You will solve non-trivial tasks, enhance your expertise, and gradually take on more responsibility — there is room for growth.
- •A team of professionals that supports you rather than leaving you alone with complex tasks. Open culture, respect for each employee, horizontal communication.
- •Official employment according to the Labor Code of the Russian Federation. Full payment of sick leave up to the level of monthly income — regardless of experience and length of service in the company.
- •Extended health insurance with dental care.
- •Schedule 5/2, office within walking distance from Alekseevskaya metro station. We provide everything necessary for comfortable work: a laptop and two monitors.
Requirements
- •Have similar work experience of at least one year
- •Proficient in Active Directory at an advanced user level
- •Basic knowledge of computer networks and networking equipment
- •Know Windows and Linux operating systems at an administrator level, skilled in MS Office (Outlook, Word, Excel)
- •Experience in servicing computers and office equipment, knowledge of components, experience in assembling PCs and installing OS from scratch
- •Possess qualities such as stress resistance, communication skills, attention to detail, initiative, result-oriented mindset, ability to work both in a team and independently, positive attitude, and a desire to work and develop.
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