IT Operations Specialist

Born from groundbreaking research at Columbia University and Yale University, CertiK is a leading Web3 security company focused on securing blockchain protocols, smart contracts, and decentralized applications through cutting-edge security research, formal verification, and AI-powered technology. Founded in 2017 and headquartered in New York City, CertiK provides end-to-end security solutions including smart contract audits, penetration testing, on-chain monitoring, incident response, and compliance services for some of the largest projects in the digital asset ecosystem. Today, CertiK supports thousands of enterprise clients and Web3 projects globally, with a distributed international team spanning North America, Asia, and Europe. The company is backed by leading investors including Coatue, Goldman Sachs, Insight Partners, and Sequoia Capital, and has been recognized by organizations such as the World Economic Forum and CB Insights for its contributions to blockchain security innovation.

• •Provide day-to-day IT support for employees across hardware, software, accounts, and access-related issues
• •Assist with employee onboarding and offboarding, including laptop setup, account provisioning, and equipment management
• •Troubleshoot basic network, system, printer, conferencing, and office technology issues
• •Coordinate with internal teams and external vendors on IT-related requests and maintenance
• •Help manage inventory of laptops, accessories, and office IT equipment
• •Support company tools and platforms such as Google Workspace, Slack, Zoom, Okta, and related systems
• •Assist with documenting IT processes, setup guides, and internal procedures
• •Provide general operational support for office and cross-functional team needs when required

• •The expected base salary range for this role is $70,000 - $90,000, depending on experience and qualifications.
• •CertiK offers medical, vision, and dental insurance, 401(k) plan with company matching, life and accidental death and dismemberment insurance, HSA (with high deductible plan), FSA, and other benefits to all full-time employees, along with flexible paid time off and holidays.
• •CertiK also offers a variable commission program for business development sales roles.

• •Bachelor's Degree in Computer Science, Engineering or related field
• •2+ years of experience in IT support, help desk, office IT, or a related field preferred
• •Basic understanding of computer systems, networking, and common SaaS tools
• •Strong communication and interpersonal skills
• •Organized, detail-oriented, and responsive
• •Comfortable working in a fast-paced environment with shifting priorities
• •Willingness to learn new systems and technologies