IT Service Desk Engineer

Join Coinbase as an IT Service Desk Engineer and support employees globally by resolving complex Tier 2 escalations and improving service desk operations in a remote-first environment. At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency; it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for 'good enough,' you belong here.

• •Own Tier 2 troubleshooting and resolution for hardware, software, networking, and access issues escalated from Tier 1 while meeting SLAs
• •Support Coinbase's SaaS ecosystem including Google Workspace, Atlassian, Okta, Jamf, and Slack, along with compliance and onboarding/offboarding workflows
• •Perform root cause analysis for recurring or high-impact issues and drive corrective actions through resolution
• •Build and maintain documentation, SOPs, and knowledge base content that reduce repeat tickets and improve support quality
• •Partner with IT Operations, Security, IAM, Corp Engineering, Workplace, Procurement, and vendors to resolve advanced issues and improve service delivery
• •Identify support trends and workflow gaps, then use automation, scripting, or process improvements to reduce manual work and deliver measurable operational impact

• •Base salary range: $90K-$150K
• •Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)).
• •Quarterly in-person working sessions called “surges.”