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Overview
Join Strike as an IT Specialist (Tier 1) to provide technical support in a fast-paced startup environment. Salary ranges from $61K to $79.5K annually, with benefits including equity, health insurance, and flexible PTO.
Better Money
Strike is the Bitcoin company. With Strike, you can buy and sell bitcoin, pay bills, and borrow against your holdings. From individuals to businesses, Strike is purpose-built for every step of the Bitcoin journey. Available in more than 100 countries — including the U.S., Europe, Latin America, and Africa — Strike is building a better financial system powered by Bitcoin. Bitcoin is better money. Strike is how you use it.
What you'll do
- •Serve as the primary, front-line IT service desk support contact, warmly receiving, triaging, and resolving inbound support requests from global employees.
- •Actively manage the IT ticket queue (triage, assign, update, resolve, or escalate) while adhering to established SLAs/OLAs.
- •Administer user lifecycle management (provisioning, de-provisioning, and role updates) within Okta and Google Workspace.
- •Deploy, configure, and troubleshoot employee workstations (macOS) and mobile devices (iOS and Android) utilizing Jamf MDM.
- •Provision and troubleshoot secure remote access and VPN solutions utilizing Cloudflare One and Jamf.
- •Leverage AI tools to analyze SaaS and desktop applications and help build smart automations to streamline IT processes and workflows.
- •Assist with onboarding/offboarding logistics, including configuring hardware, managing software licenses, and conducting engaging IT orientation presentations.
- •Train and guide employees on how to get the most out of their tools and technology, and assist with remote video conferencing setups when needed.
Conditions
- •Salary range: $61K - $79.5K USD
- •Equity in a high-growth startup
- •Health, dental, and vision insurance premium contributions; short & long-term disability insurance and basic life insurance
- •Cell phone and internet reimbursement
- •Flexible PTO, sick leave & parental leave
- •Access to a company 401k plan
- •No trading fees when you buy and sell bitcoin on Strike