IT Support Engineer

Join Evolution as an IT Support Engineer in Yerevan, Armenia. Provide first/second line IT support, manage user devices, and ensure service availability in a dynamic environment. Evolution is a market-leading Swedish company, founded in 2006 and listed on Nasdaq Nordic (EVO). We are a global developer and provider of innovative products and services for online casino entertainment. Our business-to-business solutions empower operators around the world to deliver unrivalled online gaming experiences to their players.

• •First/Second line IT support for company internal users and contractors.
• •Installing, configuring and troubleshooting user laptops, workstations, printers, mobile devices and other office IT equipment.
• •Configuring, administering and updating Windows, MAC, Linux operating systems on user devices.
• •Managing user device environment using user device management tools.
• •Creating and managing user accounts in Okta, AD, Azure AD, o365 and other systems.
• •Physical network related tasks (patching, device installation, ports assignment, cabling).
• •Server and network equipment installation and maintenance, cable patching in data centers and server rooms.
• •Keeping inventory of IT purchases and assets - creating/updating inventory records, assigning equipment to users, auditing inventory, performing decommissioning.
• •Working closely with the facility and security teams to resolve security issues.
• •Constant development and improvements of local IT infrastructure.
• •Providing IT assets management according to internal procedures.
• •Providing service/system operations and regular/ad-hoc maintenance to ensure fulfilment of service availability and security requirements.
• •Timely incident resolution, escalation to third party suppliers and problem analysis and resolution.
• •Provisioning system updates and deployments according to respective internal procedures.
• •User request fulfilment according to established SLAs.
• •Performing other duties, as asked by the manager, which are related to this position or IT infrastructure.
• •Logistics, manage inventory and equipment between locations.

• •Health insurance.
• •Outstanding experience in an international environment.
• •Excellent working environment including gym and canteen.
• •Privilege card.

• •Secondary (higher, special etc.) education.
• •Excellent fluent written and spoken Armenian and English.
• •Good communication and presentation skills.
• •Ability to create structured documentation.
• •Teamwork skills, ability to take decisions, solve problems independently and in the team and work under high pressure working conditions.
• •Fundamental IT skills – hardware, OS, applications, networking, security.
• •Experience in deployment and support of Microsoft Windows, MacOS, iOS, Linux operating systems, and business software.
• •At least 2 year experience in supporting user IT devices hardware and software.
• •Experience using and managing workstations in heterogeneous environment, remote management services, filesharing, collaboration, e-mail and directory services.
• •Fundamental knowledge of IT procedures and security principles.
• •Certifications on IT systems administration/support preferred.
• •Enterprise employment experience preferred.