IT Support Specialist

Join SatoshiLabs as a Junior IT Support Specialist to assist colleagues with daily technical issues and onboarding new team members in a modern tech environment. Invity is a cryptocurrency platform that helps people securely and easily buy, sell, and exchange digital assets.

• •Participate in onboarding new colleagues, including hardware, accounts, and access preparation.
• •Hand out laptops and other equipment to new colleagues.
• •Assist colleagues with daily IT topics:
• •Installation, configuration, and maintenance of laptops.
• •Ensure device compliance with internal security standards.
• •Support users on macOS.
• •Manage user accounts and permissions.
• •Troubleshoot common IT issues, such as VPN, printers, or network connections.
• •Assist with hardware replacement, repairs, and diagnostics.
• •Maintain records of IT assets and related documentation.
• •Escalate more complex issues to senior colleagues.
• •Gradually get involved in internal IT projects and process improvements.

• •Collaboration with experienced colleagues in a tech company.
• •Opportunity to learn modern IT operations, endpoint management, and security procedures.
• •Friendly and informal working environment.
• •Flexible working hours.
• •Budget for education and professional development.
• •Hardware and tools needed for work.
• •Company events, meetups, and team buildings.

• •Good knowledge of macOS and experience with configuration, troubleshooting, and user environment management.
• •Enjoy communication with people and daily user support.
• •Have a technical mindset and a desire to find solutions.
• •Be independent, proactive, and eager to learn new technologies.
• •Ability to work both independently and in a team.
• •This is a practical position focused on user support and device management, so regular presence in the Prague office is expected.
• •Minimum English proficiency at B2 level.
• •Experience with macOS MDM is a plus.
• •Previous experience in IT support or helpdesk is an advantage.