IT Support & Systems Administrator

We are seeking a proactive IT Support & Systems Administrator to provide technical support and improve IT operations in our office.

• •Provide daily technical support across hardware, software, and networks — documenting tickets and resolutions.
• •Set up and maintain workstations, peripherals, and office IT equipment (imaging, patching, and backups).
• •Manage user accounts and access throughout the employee lifecycle (onboarding → changes → offboarding).
• •Maintain accurate IT asset inventory and oversee allocation, lifecycle management, compliance, and vendor coordination.
• •Troubleshoot and support network and system services (Wi-Fi, VPN, DNS, printers, basic servers) with clear escalation paths.
• •Implement and improve IT systems and tools, maintain documentation, and train end-users.
• •Run security and compliance checks (audits, policy enforcement, updates, incident response).

• •1–3 years’ experience in IT support or system administration (preferred).
• •Proficiency with Windows & macOS environments and common productivity suites.
• •Familiarity with networking concepts, VPNs, and basic server management.
• •Strong problem-solving skills with a customer-first approach.
• •Excellent English communication skills (spoken & written).

• •3+ years in a similar System Administrator role (or equivalent experience).
• •Hands-on experience with network infrastructure & hardware.
• •Proficiency in Linux administration (installation, maintenance, CLI usage).
• •Solid understanding of core protocols: HTTP, DNS, SMTP, IMAP, DHCP, ICMP.

• •SaaS management and license governance.
• •Jira Datacenter administration (JSM, Jira Software, Jira Asset Management).
• •Google Workspace Enterprise administration.
• •MDM solutions for laptops and mobile devices.

• •Scripting & automation (Bash, Perl, Python).
• •SIL scripting for Jira.
• •Experience with Windows Server.