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Overview
Bell Integrator is looking for an IT Systems Support Engineer for night shifts with at least 3 years of experience in IT systems support. Responsibilities include ensuring quality support and resolving incidents in various IT services.
What you'll do
- •Ensure quality support for IT systems and services within established SLAs.
- •Work in a second-line support team, providing quality support for company IT services.
- •Resolve functional and technical requests and incidents in the ITSM system.
- •Study business processes and user functionalities.
- •Work with instructions and documentation.
- •Search for solutions and update documentation.
- •Follow internal support processes (Incident, Problem, Crisis management).
- •Analyze logs and find solutions.
- •Collaborate within the support team and with specialists from related teams.
- •Participate in product functionality testing.
- •Analyze business processes, problems, and potential crisis situations, providing proposals and solutions.
Conditions
- •Remote work format with a shift schedule of 2/2, night shifts from 9 PM to 9 AM.
- •Opportunities for professional and career growth within the company.
- •Experience working in a distributed team of professionals.
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