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Overview
Join Playtech as an IT Tech Support Technician in Atlantic City. Provide technical support for live studio equipment and computer systems in a dynamic environment. PT Services (New Jersey) LLC is part of Playtech - the world's largest online gaming software supplier traded on the London Stock Exchange Main Market. Playtech offers cutting-edge, value-added solutions to the industry’s leading gaming operators. Since Playtech's inception in 1999, our approach has been centered on continual development. PT Services (Delaware) LLC represents Playtech Live product, and our studios contain hundreds of state-of-the-art cameras, broadcasting in premium HD quality, offering the fastest streaming and highest up-time in the market. More than 1,830 talented professionals are part of Playtech Live from different countries all over the world, and you have an opportunity to join our international team in New Jersey!
Essential Duties and Responsibilities
- •Adhere to multi-state Gaming Commission Regulations, PT Services New Jersey regulations, and live unit policies and procedures.
- •Provide technical support for video streaming equipment, data, optical, and network communication systems.
- •Perform installation and maintenance of video streaming equipment such as cameras, audio, video cards, cabling, etc.
- •Install, administer, and troubleshoot computers and hardware as requested.
- •Monitor information systems, diagnose problems, and advise management.
- •Respond to user calls, troubleshoot, and resolve software problems.
- •Monitor CDN server connections and solve problems.
- •Provide day-to-day technical support and consultations for users.
- •Make and save reports of related documentation.
- •Participate in learning new applications, software, and networking stocktaking.
- •Prepare necessary technical reports when requested.
- •Execute duties in accordance with standard IT service operating procedures.
- •Perform additional duties as instructed by management.
Compensation & Benefits
- •Pay Rate: $25
- •Yearly Bonus
- •Vacation Days: 10 days
- •Sick Time: 5 days
- •10 Holidays pay
- •Health Benefits: Medical, Dental, Vision, HSA/FSA, LTD/STD, Life Insurance.
- •401K – 4% match.
Qualifications
- •Associate degree (Preferred) and/or equivalent technical training.
- •Must be 21 years of age or older.
- •Preferably, 1 year of previous IT and/or technical computer experience.
- •Basic computer skills - MS Office, electronic mail, etc.
- •Knowledge of Windows and related software installation and troubleshooting.
- •Good networking skills and ability to cooperate with diverse individuals.
- •Strong communication skills to explain work-related issues clearly.
- •Ability to maintain a professional demeanor in a fast-paced environment.
- •Ability to work various shifts, including nights, weekends, and holidays.
- •Punctuality and attention to detail.
- •Ability to learn quickly and work independently.
- •Must be able to obtain a New Jersey Gaming License.