Junior Customer Service Agent- Night Shift

Join Immense Group as a Junior Customer Service Agent on the Night Shift. Provide exceptional support to players through various channels while enjoying great benefits and a supportive work environment. At Immense Group, we are guided by our core values: passion, boldness, and integrity. We strive to create an environment where our people thrive, driven by a love for innovation and a commitment to delivering exceptional player experiences.

• •Be the first point of contact for players through live chat, email, and phone calls.
• •Support players with quality solutions in a timely, personal, and professional manner.
• •Identify and support players in any difficulties they might encounter.
• •Provide explanations to customers about products/site/policies/promotions, etc.
• •Update customer account/details with necessary information when needed.
• •Understand, guide, and support players in Safer Gambling.
• •Collaborate with our Fraud and payments team in customer queries.
• •Understand AML and report any suspicious activity.

• •Private health insurance.
• •Wellness allowance – up to €300 per year.
• •Fresh and healthy Breakfast & Lunch prepared every day.
• •Birthday leave.
• •Company and team-building events.
• •Relocation package to Malta, including flight and two weeks of accommodation.
• •Performance bonus – up to 10% of base salary paid quarterly if you achieve your KPIs.