Junior Support Manager (Chat)

We are a multibrand IT company in iGaming, expanding our team and looking for a friendly Junior Support Specialist to assist clients through chat and email. We are a multibrand product IT company in the iGaming sector. We create and develop our own products. For us, flawless product performance and quality service are the main factors of user trust.

• •User Support: Responding to client inquiries via chat, email, and messengers. Identifying client issues and finding optimal solutions.
• •Operational Work: Conducting text communication according to the queue of outgoing tasks. Providing accurate information based on the internal knowledge base and following procedures.
• •Quality Control: Working according to the speed and quality standards set by the company.
• •Reputation: Maintaining the company's image through friendly, professional, and correct communication in any situation.

• •Location: Outside of Russia
• •Schedule: 2/2 (mostly night shifts)
• •Care: Compensation for hobbies, professional training, medical services, and corporate English language training.
• •Equipment: Provision of necessary equipment for work.