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Overview
Join Kaizen Gaming as a Key Account Manager to oversee high-net-worth customers in Argentina, enhancing loyalty and delivering personalized experiences in the igaming sector. We are Kaizen Gaming, the team powering Betano, one of the biggest GameTech companies in the world, operating in 20 markets. We always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment. We are a diverse team of more than 2.700 Kaizeners, from 40+ nationalities spreading across 3 continents. Our #oneteam is proud to be among the Best Workplaces in Europe and certified Great Place to Work across our offices.
What you'll do
- •Manage the customer portfolio and establish strong personal relationships to foster loyalty, retention, and increased lifetime value by maintaining their customary and sustainable play levels.
- •Monitor individual customer performance and ensure timely provision of rewards, both online and offline, aligning with business requirements.
- •Deliver top-tier customer service to assigned customers, acting as the primary point of contact through all available channels and for any related issues.
- •Proactively target individual customers with appropriate actions at strategic points in their lifecycle (new Key Accounts, churning, lapsed, returning, big winners, etc.) to drive growth and activity.
- •Strategically plan and host diverse local or global Key Account events, collaborating with the Hospitality and Sponsorship Team, including hospitality at sporting events, concerts, luxury dinners, and entertainment outings.
- •Monitor market-level performance and comprehend emerging trends.
- •Initiate campaigns tailored to stimulate activity among assigned Key Accounts, ensuring prompt generation, tracking, and reporting of results.
- •Manage private messaging platforms (Telegram, WhatsApp), partnering closely with the CRM team to oversee and optimize customer communications.
- •Acquire in-depth knowledge of customers (playing behaviors, preferences, dislikes) to build respective strategies.
- •Play a vital role in driving business success by representing the voice of Key Accounts and providing valuable feedback and innovative ideas to enhance the overall customer experience.
Conditions
- •Hybrid way of working.
- •A buddy will support you with your onboarding.
- •Competitive pay and bonus scheme.
- •Private health insurance for you and your family.
- •Monthly meal allowance.
- •Developmental 360° feedback framework.
- •Unlimited access to Udemy & continuous training.
- •Family Support.