Klaviyo & Retention Marketing Manager
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Overview
Join 21phi as a Klaviyo & Retention Marketing Manager to lead retention marketing for North American ecommerce clients. Work remotely with a senior team focused on premium ecommerce brands. 21phi is a boutique Shopify & Hydrogen agency focused on premium ecommerce brands. We design, build, and optimize high-performance Shopify experiences for fast-growing DTC companies. Our work combines design, development, analytics, CRO, and long-term growth. We're a small senior team that values ownership, quality, and strong client relationships over agency bureaucracy. We're currently expanding our retention marketing capabilities and looking for someone who wants to become a core part of the team.
What you'll do
- •Own the client's Klaviyo account.
- •Plan and execute email campaigns.
- •Optimize and build automated flows.
- •Create customer segmentation strategies.
- •Run A/B tests and propose new hypotheses.
- •Analyze campaign performance and revenue attribution.
- •Coordinate with designers on email assets.
- •Work with developers on implementation when needed.
- •Communicate directly with the client.
- •Continuously improve retention performance.
Conditions
- •Remote-first team.
- •Long-term collaboration.
- •Direct communication with an established North American DTC brand.
- •Opportunity to build and own the retention marketing direction inside the agency.
- •High level of autonomy and ownership.
- •Competitive compensation.
- •Opportunity to grow into a Head of Retention role as the agency expands.