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The vacancy is well-defined but lacks some clarity on compensation and company details.
AI quality score6.4 / 10
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Overview
Join BCRAFT as an L1 Technical Support Engineer and assist partners via chat, resolving issues and ensuring smooth communication. BCRAFT is a software development company in the iGaming sector.
What you'll do
- ā¢Accept partner inquiries via chat;
- ā¢Determine the type and priority of the issue;
- ā¢Resolve issues within L1 responsibility;
- ā¢Check information in systems and knowledge base;
- ā¢Request missing data if insufficient;
- ā¢Forward complex cases to L2 with complete information;
- ā¢Monitor your inquiries until fully resolved.
Conditions
- ā¢Remote format: 2/2 schedule;
- ā¢Salary in USD, rubles;
- ā¢Flexible start time GMT-3;
- ā¢Opportunities for development and qualification improvement.
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