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Overview
Join our iGaming team as an L2 Support Specialist, handling internal inquiries and ensuring high-quality support. We are an iGaming team currently looking for a specialist for the second line of support. The role involves working with internal inquiries and the company's internal systems.
What you'll do
- •Process inquiries received from the first line of support;
- •Verify information in the company's internal systems;
- •Forward inquiries to relevant departments and monitor their execution;
- •Check received responses and send final decisions to the first line of support;
- •Work according to internal instructions and regulations;
- •Ensure high-quality processing of inquiries and minimal errors.
Conditions
- •Fixed salary of 80,000 rubles + transparent KPI (discussed during the interview);
- •Shift schedule: 2/2 (DAY and NIGHT shifts) from 9:00 to 21:00/21:00 to 9:00;
- •Office-based work;
- •Modern comfortable office (near Avtozavodskaya metro station);
- •Paid vacation and sick leave;
- •Opportunities for rapid growth.
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