Mandarin Junior Operations Support Associate
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Overview
Join BTSE as a Mandarin Junior Operations Support Associate. This remote role focuses on supporting global service operations, onboarding processes, and efficiency improvements. BTSE Group is a global leader in fintech and blockchain technology, anchored by three core business pillars: Exchange, Payments, and Infrastructure Development. Serving over 100 corporate clients worldwide, we provide white-label exchange and payment solutions. Our offerings encompass everything from exchange infrastructure hosting and development to custody, wallets, payments, blockchain integration, trading, and more.
What you'll do
- •Support global onboarding and identity verification (KYC) processes by working with internal systems and teams.
- •Monitor and analyze service-related cases and issues reported internally, identifying trends and opportunities for process improvements.
- •Collaborate with product, compliance, risk, and operations teams to ensure effective handling of platform-related needs.
- •Assist in developing and maintaining internal knowledge resources such as FAQs, SOPs, and documentation for new and existing features.
- •Provide operational support and perform additional tasks as assigned by the Supervisor.
Conditions
- •Competitive total compensation package
- •Various team-building programs and company events
- •And many more! Apply and let us tell you more!