Merchandising Operations Manager

Join Crypto.com as a Merchandising Operations Manager to enhance the prediction market experience, focusing on real-time market presentation and merchandising strategies.

OG is a Crypto.com company building a new prediction market experience - where it pays to be right. We combine the accessibility of a consumer app, the engagement of a social layer, and the rigor of an institutional-grade platform so fans and consumers can trade on real-world outcomes: sports, finance, politics, culture, and entertainment. Powered by Crypto.com | Derivatives North America (CDNA), a CFTC-registered exchange and clearinghouse, OG offers access to a comprehensive range of CFTC-regulated event contracts. Crypto.com was first to offer federally licensed sports prediction contracts in the U.S.; prediction markets have seen 40x weekly growth over the last six months - momentum that warranted a standalone platform. Our goal is to establish OG as the premier sports prediction market with the best customer experience. Headquartered in the U.S. and focused on the U.S. market first (with global expansion ahead), OG is backed by Crypto.com’s security and compliance infrastructure. Crypto.com’s vision remains simple: Cryptocurrency in Every Wallet™ - and OG is how we bring that product craft into prediction markets.

• •Own the merchandised surface end-to-end. You are the DRI for homepage / discovery modules and featured market placement on OG web and mobile. You decide what sits in the hero, what rotates, and what never makes the cut. Nothing on this charter goes live without your sign-off on commercial quality.
• •Build packaged, high-intent merch. You create and rotate packages (parlay / SGP analogs on event contracts) tied to real narratives - not generic “popular” lists. You make the go/no-go call on what ships to the module.
• •Run live merch when the board blows up. You swap surfaces in real time during major events. You partner Trading / Risk when odds or inventory shift. You stay calm when the calendar is nights, weekends, and holidays. Speed without sloppiness - merch mistakes are public.
• •Connect the calendar to the product. You own the merch calendar against sports, politics, culture, and marketing moments so launches aren’t a surprise to the homepage. You flag coverage gaps back to Market Ops before the story peaks.
• •Prove it with experiments. You prioritize, QA, and read merch A/B (and multi-arm) tests with Product and Data. You know when a test is invalid. Winners become default. Losers get cut. You instrument your own funnel; you don’t wait for someone to hand you the analysis.
• •Watch the competitive set and respond. You propose responses and you ship them - not a weekly screenshot dump.
• •Handoff cleanly with Market Ops. You consume new listings the moment they’re live. You feed unmet demand and broken-resolution UX signals back. You don’t write rulesets. You don’t settle markets. You own presentation.

• •Competitive salary
• •Attractive annual leave entitlement including: birthday, work anniversary
• •401(k) plan with employer match
• •Eligible for company-sponsored group health, dental, vision, and life/disability insurance
• •Work Flexibility Adoption. Flexi-work hour and hybrid set-up
• •Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.

• •Surface merch you’ve owned. You have owned sportsbook or marketplace merchandising (modules, featured, packages) end-to-end. You can point to a before/after - engagement or conversion - and what you did when the board blew up and dependencies broke down. We care what you’ve built and owned - not MBA, pedigree, or a certain number of years.
• •Live / calendar ops under pressure. You have operated on event time (nights, weekends, holidays). You can describe a night you had to kill, swap, and re-feature in minutes - and how you kept the surface clean.
• •Data-informed, not gut-only. You use SQL, dashboards, or a partner analyst to decide what features. You can walk through a merch call you reversed because the numbers said so.
• •Experiment literacy. You have run or partnered on A/B (or multi-arm) tests for merch or discovery. You can explain a test you threw out because it was invalid - not just the ones that “won.”
• •Cross-functional DRI, not a ticket-pusher. You align Product, Trading / Risk, and Marketing without owning their charters. You can describe a launch you coordinated and what you did when a partner slipped.
• •Domain fluency or ruthless learning speed. Event contracts, odds, prediction UX - you are fluent, or you learn fast enough to debate power users. You ask “Show me how you currently find a market and tap into a trade,” not “Would you like more featured content?”